QBSW specialists implemented world valued ITSM (IT Service Management) solution based on ITIL (IT Infrastructure Library) called assyst in Videoboard, ltd. ITSM solution assyst is based on more than twenty years of experiences in IT services providing and managing field. It became inseparable part of all IT processes in Videoboard that allows managing of the whole advertising broadcasting, installation of new screens, monitoring availability and evaluating statistics.
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Configuration and Asset Management
- Release and Deployment Management
- Service Level Management
- Supplier and Contact Management
- Knowledge Management
The implementation of this system supports reengineering of organization business processes and enables better responses to its customers´ needs. Generally Videoboard has benefitted by assyst in following areas:
- Better visibility of the state of the system
- Integration with proprietary monitoring and availability tools
- Utilization of the Best Practice and ITIL
- Significant reduction of costs and demands on the management of processes
- Service Level Management – defining and introducing exact metrics that can be applied to the desired departments, suppliers and customers
- Consolidating the supplier relations and including them directly in the process workflow
- Increased satisfaction of the customers through better reactivity and application of the processed-based approach
(07.05.2009)