The periodical recertification audit of organizational processes performed by DNV in September 2009 confirmed the full compliance of quality management system with ISO 9001:2008. Our company is trying to increase the customer satisfaction through effective application of quality management system including continuous process improvement and the compliance between customer and legal requirements.
The care of a customer and perfect quality of our product are the main goals of QBSW. To be able to achieve those goals, QBSW is following these practices: independence in decision-making, the care of customers from objective position, coordination and effective selection of high quality suppliers of products and services, high skilled employees, flexibility and planned successfulness.
„I believe that the successful Quality Management System recertification by 2009 verifies the proper definition of QBSW’s processes, that help us to accomplish organizational goals and goals set up for all projects that we are carrying out at the present times, and that we will work on in the future." Martin Hrnko, QBSW Executive Director & QMS Manager
Quality Management System affects all management areas in QBSW. It is embodied in various internal written documents – such as the Quality Policy and the Quality Manual – regularly reviewed and audited. New Quality Goals are stated every year for all organizational management fields and levels. Their full attainment is continuously monitored throughout the year and furthermore evaluated.
See also: Quality as a process
